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Frequently asked questions
Booking, payment, changes or the big day: find your answer in a few seconds.
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Booking
Do I need an account to book?
No. You can book as a guest and follow your booking with the link in your confirmation email.
Is my booking confirmed straight away?
If you pay online, your booking is confirmed as soon as the payment goes through. If you choose to pay on site, where the activity allows it, your booking page shows its status. In both cases, your confirmation email contains the link to your booking.
How do I find my booking?
Use the link in your confirmation email, or go to "My booking" and enter your booking reference and the email address you booked with.
Can children take part?
It depends on the activity. Its booking form shows whether children can join and at what price.
Payment
Which payment options are there?
Depending on the activity: pay in full online, pay a deposit, or pay on site. Prices are charged in Tunisian dinars unless the payment page states otherwise.
How long is my place held while I pay?
When you choose to pay online, your place is held for 30 minutes. If the payment is not completed in that time, the place becomes available again and you will need to book again.
Why can I see prices in euros or other currencies?
The currency menu converts prices so you can compare them easily. Prices are charged in Tunisian dinars unless the payment page states otherwise.
Change or cancel
Can I cancel my booking?
Yes. Each activity shows its cancellation terms on its page and on your voucher. You can send a request from your booking page.
Can I change the date?
Yes, you can ask for it from your booking page by suggesting a new date. Our team checks availability and gets back to you: the change is only final once we have confirmed it.
Will I get a refund if I cancel?
It depends on the cancellation terms of the activity and on when you cancel. These terms appear on the activity page and on your voucher, and we confirm the outcome when we answer your request.
On the day
Do you pick me up from my hotel?
Many excursions offer a pick-up. Select your zone during booking; any supplement is shown before you confirm.
What do I show on the day?
Your voucher with its QR code, on your phone or printed.
What should I bring?
Each activity page lists what to bring when something specific is needed, along with the meeting point.
Other questions
How does the private guide work?
Choose a region, a language and a duration, by the hour or by the day. The price is calculated before you confirm and covers your group, up to the maximum number of people shown.
Are the reviews genuine?
Reviews marked as verified come from a link sent to customers for a real booking, and our team checks them before they are published. Reviews marked as an example are demo content.
Is there a TripToGo app?
You can install the site on your phone from your browser, with no app store needed. On your first visit we offer to do this: on Android directly, and on iPhone with "Add to Home Screen".
